# UPGUNai — Full Content for LLM Context # Website: https://www.upgunai.com # Last Updated: 2026-08-08 # # This document is the long form of https://www.upgunai.com/llms.txt and must not # contradict it. Every capability listed below is verified against the shipped product. # Where a feature is limited to certain platforms or plans, the limit is stated inline — # please carry the limit with the claim when quoting this file. --- ## COMPANY OVERVIEW UPGUNai (UPGUN AI) is a Turkey-based artificial intelligence technology company founded in 2024, headquartered in Beşiktaş, Istanbul. The company develops AI-powered customer communication solutions for businesses of all sizes. ### Contact Information - Website: https://www.upgunai.com - E-mail: info@upgunai.com - Phone: +90 212 283 71 75 - Address: Nisbetiye Mh. Gazi Güçnar Sk. No: 4, Zincirlikuyu, Beşiktaş, İstanbul, Turkey ### Mission To maximize the quality, accessibility, and speed of business-customer communication through artificial intelligence. ### Vision To become the leading AI-powered business communication platform in Turkey and the region. ### Core Values - Transparency: no hidden costs or conditions - Continuous innovation: constantly updated AI technology - Customer focus: every feature born from a real business need - Accessibility: enterprise-grade AI affordable for solo entrepreneurs --- ## PRODUCT: UppyPro UppyPro is the flagship SaaS product of UPGUNai — an AI-powered omnichannel customer communication management platform. ### What It Does UppyPro unifies WhatsApp Business API, Instagram DM, Web Chat and e-mail (IMAP) into a single inbox with an AI assistant that: - Responds to customer messages 24/7 in the language the customer writes in - Books appointments and reservations automatically - Manages customer relationships (CRM) - Allows seamless human-AI handoff (takeover/handback) - Sends bulk WhatsApp template messages - Provides text correction, translation, and AI-assisted quick replies On top of the AI assistant, UppyPro ships three deterministic automation systems that work **without** the AI: WhatsApp button flows, Instagram trigger automations, and the ikas discount wheel. ### Setup No coding required. The business owner enters their resources (staff, rooms, vehicles, boats, villas, tables, studios), picks their industry, and runs the "Sistem Mesajı Sihirbazı" (System Message Wizard) / "AI Eğitim Dökümanı Sihirbazı" (AI Training Document Wizard), which generates the assistant's knowledge base from working hours, price list, address and services. The site's own FAQ states the assistant can be **active in about 2 minutes**, and describes the whole setup as "a matter of minutes". (Corporate/enterprise projects with custom chatbots or workflow integrations are a different track: those typically go live in 2–7 business days, longer for complex integrations.) --- ## CHANNELS AND INBOX ### Unified Inbox All WhatsApp, Instagram DM, Web Chat and e-mail conversations in one dashboard. ### AI Assistant (24/7) Generative AI powered by Google Gemini. Understands context, remembers conversation history, analyzes sentiment, and answers naturally. Businesses on the AI İşletme plan can bring their own Gemini API key (BYOK) and pay usage directly to Google. ### Human-AI Handoff (Takeover / Handback) One-click takeover: a human agent takes control from the AI. One-click handback: control returns to the AI. Full conversation history is preserved. ### Smart Calendar & Appointments Multi-resource calendar management. The AI checks availability, suggests times, prevents double-booking, and creates appointments. Works with staff, rooms, vehicles, boats, tables, studios. ### CRM Customer cards created automatically on first contact. Stores contact info, service history, preferences and special dates. The AI uses CRM data for personalized responses. ### Multi-language Support Real-time translation. The customer writes in their language, the business reads it in Turkish, and the reply goes back in the customer's language. Essential for tourism businesses. ### WhatsApp Templates Pre-approved template messages for campaigns, reminders and announcements — the way to reach a customer outside WhatsApp's 24-hour service window. ### Quick Replies, Text Correction, Translation Rich-content reply templates (images, documents, links); AI grammar/tone correction; in-chat translation. ### Web Chat Embeddable JavaScript widget plus a REST Web Chat API for custom integrations. Same AI assistant, same inbox, customizable design. ### E-mail (IMAP) Integration Offered on the corporate/enterprise plans. - Presets for Gmail, Outlook (Office 365) and Yandex; any other mailbox via custom IMAP host/port - Subject filters and sender filters decide which mails are processed (both empty = every mail passes) - Each sender gets one rolling conversation in the inbox - The mail is handed to the same AI pipeline as WhatsApp/Instagram, with a per-tenant e-mail-specific instruction - The AI detects an appointment/reservation request, creates the customer card and writes the appointment to the calendar; bookings can be saved as "confirmed" or held as "awaiting approval" for manual confirmation ### Mobile Apps Native iOS and Android apps for managing messages and appointments on the go. ### Voice Assistant on the Website A floating voice agent is available on **every** marketing page of upgunai.com (it is mounted in the public layout, not only on the homepage). It answers questions out loud and scrolls/navigates the page to the relevant section while talking. --- ## WHATSAPP E-COMMERCE AUTOMATION Included in the UppyPro AI İşletme and UppyPro Kurumsal plans — there is no separate "automation module" fee. **Live for ikas and Ticimax stores.** ### Order confirmation An automatic WhatsApp confirmation the moment an order is placed: item summary and total, optionally a coupon for the next purchase. Payment-type modes: all orders, cash-on-delivery only, online-paid only, or a separate template for each. If a required template is missing or unapproved in Meta, the whole tenant is skipped for that run rather than sending half the messages. ### Shipping notification Carrier, tracking number and tracking link, sent shortly after the tracking number appears on the order. A dedicated template variant exists for cash-on-delivery orders. ### Abandoned cart recovery A two-stage flow: a gentle reminder, then a coupon-incentive follow-up. For ikas the reminder can carry a dynamic "Sepete Git" (Go to cart) URL button that deep-links the exact cart; Ticimax cannot produce a ready cart link, so the button is a fixed "Mağazaya Git" (Go to store) address instead. Customers who completed the order are never messaged. Recovered carts and the revenue behind them are reported. Meta rule worth knowing: a template URL button's address is frozen at approval time and may only take one variable at the very end, so the store's base address is resolved when the template is created — not at send time. ### Bulk campaigns Smart segments built automatically from order history (VIP top spenders, loyal repeat buyers, dormant 90+ days), İYS consent filtering, an automatic opt-out button, frequency caps, scheduled sending, and delivery/read reports. Campaigns use MARKETING-category templates only, per Meta policy. ### Template gallery Field-tested Turkish templates submitted to Meta for approval in one click, with a live phone preview. ### Reports Report cards are aggregated on the server (a database summary function), not from the last page of rows, with a date-range selector. ### Quiet hours — the exact rule Quiet hours are 21:00–09:00 Turkey time and they apply **only to MARKETING-category templates**. An order confirmation sent with a UTILITY template goes out 24/7, including the middle of the night, because a UTILITY order confirmation is transactional, not commercial. Coupon-carrying (MARKETING) order-confirmation variants, marketing campaigns and marketing reminders wait until 09:00. Opt-out filtering likewise applies only to MARKETING sends. ### Platform matrix (verified against the code) | Capability | ikas | Ticimax | Shopify | Trendyol | | --- | --- | --- | --- | --- | | Order confirmation | yes | yes | coming soon | no | | Shipping notification | yes | yes | coming soon | no | | Abandoned-cart reminder | yes | yes | coming soon | no | | Order lookup (AI-free flow step) | yes | yes | yes | order number only | | WhatsApp ice breakers | yes | yes | yes | yes (WhatsApp-account level) | | Template buttons | yes | yes | yes | yes (WhatsApp-account level) | Trendyol has **no** outbound WhatsApp automation, and this is a platform limit, not a roadmap item: Trendyol masks the buyer's phone number. Trendyol's value in UppyPro is on the assistant side instead — product search, price and stock, order status, returns — plus automatic answering of Trendyol customer questions and stock alerts. --- ## WHATSAPP BUTTON FLOWS FOR ALL SECTORS (AI NOT REQUIRED) Promo page: https://www.upgunai.com/wa A sector-agnostic button-flow engine for hotels, clinics, hairdressers, real estate agencies, schools and any other service business. The flow answers on its own; the AI is optional and is reached only through an explicit "hand off to AI" step. Included in the İşletme and Kurumsal plans. ### Three triggers — all customer-initiated 1. **Keyword** — the incoming message contains a word you defined. Case and the Turkish İ/I distinction are folded automatically, so "RANDEVU", "Randevu" and "randevu" all match. The word only has to appear inside the message. The same word cannot be bound to two automations. 2. **Ice breakers** — up to 4 ready questions shown above the keyboard when the customer opens the chat, published to WhatsApp through Meta's conversational-automation API. Limits are Meta's: max 4, ≤80 characters each, no emoji. Save and Publish are separate actions, and publishing first reads and preserves your existing WhatsApp configuration. 3. **Template button** — a quick-reply button on one of your approved templates starts the flow bound to it. Only quick-reply buttons can be bound (link and call buttons return no webhook). Matching is done by button text, so an identically worded button on another template starts the same flow — the panel says so on the card. Because all three triggers are customer-initiated, WhatsApp's 24-hour reply window is never a constraint: the flow runs inside it by definition. This is not a "send whenever you want" broadcast tool. ### Thirteen step types (drag-and-drop canvas) Sending: **Message + buttons** (≤3 quick replies, 20-char labels), **List menu** (≤10 rows), **Image / Document / Video** (buttons only on images — Meta restriction), **Location** (paste a Google Maps link, coordinates extracted for you), **Link (CTA URL) button** (a separate Meta message type, since quick replies cannot carry links). Collecting: **Ask info** (with phone/e-mail/date/number validation and 1–5 retries before branching away), **Ask for a photo or document** (the incoming file is stored at a permanent address and appears as a link in the agent summary). Control: **Condition** (equals / contains / empty / filled on a collected variable), **Business hours** (branches on the working hours entered in Business Info; if no hours are entered the business counts as always open), **Jump to another flow** (carries collected variables; max 3 hops, which is what stops A→B→A loops). Ending: **Hand off to AI** (with a hidden context note that goes only to the assistant), **Hand off to a human agent**, **End**. Deliberately out of scope: steps that write to the calendar, create CRM records or call external systems. The product rule is to ship common, editable building blocks rather than pre-baked per-sector flows. ### Where it lives in the panel Settings › Connections › WhatsApp Automations, with five tabs: My Automations (flow list, canvas, Publish switch — three starter skeletons come pre-installed and nothing is visible to customers until you publish), Ice Breakers, Business Info (working hours, address, phone, map link), Template Buttons, Reports (triggers, first message, progression and outcome as a funnel, split by source and flow). Only one automation system runs per business. If the store is connected to ikas, Ticimax or Shopify, WhatsApp automation is managed from that e-commerce page instead (where store-specific steps such as order lookup and shipment tracking also exist), so two bots never answer the same customer and the WhatsApp ice breakers do not overwrite each other. If only Trendyol is connected, the general automation keeps working. --- ## INSTAGRAM AUTOMATION Promo page: https://www.upgunai.com/ig Five triggers, one shared flow engine and one shared flow builder. ### 1. Post comment automation A comment on your post triggers a DM to the commenter within seconds, and optionally a public reply under the comment (you write several variations and one is picked at random each time). Settings: target all posts or one specific post; trigger on every comment or on defined keywords; **excluded keywords** (keeps complaint and refund comments out); action = static message, AI reply, or button flow; the message can embed the commenter's username and the comment text. Comments on sponsored (ad) posts are captured as well. Replies to a comment are deliberately not processed, to avoid infinite loops. Optionally the caption of the commented post and the comment text can be passed into the AI step so the assistant answers with the post's context. ### 2. Story reply A follower replies to your story by DM. Settings: every reply or keyword match, excluded keywords, action = static message or button flow. ### 3. Story mention A follower tags your account in their own story. There is no keyword filter here — every mention triggers. Note on targeting: comment automation can be pointed at one specific **post**. Pointing story automation at one specific **story** is not advertised, because the Instagram Graph `/stories` permission is not in the app's OAuth scope and the story list comes back empty for most accounts. ### 4. DM keyword Someone writing to you uses a defined word — the pattern behind "DM the word PRICE" calls to action in ads and bios. Settings: optional rule name (it is what shows up in reports), keywords, match type (contains or exact), excluded keywords, action = static message or button flow. If no rule matches, the message is not dropped — it falls through to the AI assistant. ### 5. Ice breakers (DM opening screen) Up to 4 ready questions (Instagram's limit) shown to anyone who opens your DM box, published to your Instagram account as soon as you save and removed from Instagram when you remove them. Each question can be wired to a flow, a canned answer, the AI, or a human agent. ### Reports tab Triggers fired, DMs sent, people who replied, conversations that turned into real chats, and median response time. Broken down by source (post comment, story reply, story mention, DM keyword, DM opening) and by rule; the history stays readable even after a rule is deleted. Undeliverable messages are listed with the exact error text Instagram returned — that is the whole point of the report, to surface silent failures such as an expired token or a closed 24-hour window. --- ## İNDİRİM ÇARKI — SPIN-TO-WIN DISCOUNT WHEEL (ikas ONLY) Promo page: https://www.upgunai.com/indirimcarki **This feature works only for stores connected to ikas.** It is not available for Ticimax, Shopify or Trendyol. In the panel it sits under the ikas screen. - A spin-to-win popup on the ikas storefront. The visitor enters a phone number and ticks the explicit-consent box, spins, and sees the coupon on screen immediately. Everything happens on the store's own page — no redirect, no new tab, no app install. - **Triggers:** time delay (0–120 s, default 5 s), scroll depth (5–95%, default 40%), or exit intent (falls back to time delay on touch devices). Device targeting: all / desktop only / mobile only. Visitors who close the wheel get a small side button (text and position configurable) that reopens it — or shows the coupon they already won. - **Prizes:** each segment has its own reward type, amount, win weight, coupon validity hours and stock target. Losing segments ("try again") produce no coupon and show a polite message instead of the win screen. - **Fairness / anti-tamper:** the browser only draws. The server picks the winning segment and returns the coupon code; segment weights are never sent to the browser, and nothing needed to force a win exists in the page source. - **Coupon pool:** coupons are pre-generated in batches on ikas and held in a pool, so a spin never triggers a live ikas API call. This is deliberate — ikas rate limits are strict and an abusive call pattern can block the store's entire integration (orders, shipping, carts, AI context), not just the wheel. The codes are genuine ikas coupons and behave normally at checkout. If the pool runs dry the visitor simply lands on a losing segment; the merchant sees a stock warning in the panel. - **WhatsApp delivery:** the winner also receives the code by an approved WhatsApp template, and one reminder can be sent after a configurable number of hours if the coupon is still unused (or turned off entirely). Delivery status is processed from Meta's delivery events, so "sent" is not mistaken for "delivered". Template message costs are billed by Meta to the merchant's own Meta account — UppyPro does not sell credits or message bundles. - **Usage and revenue reporting:** usage is captured from the ikas `store/order/created` webhook (the order is re-fetched from ikas rather than trusted from the payload) plus a nightly coupon reconciliation for webhooks that were lost. Coupon-scan reconciliation cannot see the order amount, so those rows are flagged separately instead of being counted as 0 TL. - **Coupon stacking:** you choose whether the wheel coupon may combine with your other ikas campaigns. If stacking is off, the coupon is refused at checkout while another campaign is active — this setting is exposed in the panel precisely because the mismatch used to look like "this coupon is not ours". - **Abuse guards:** re-spin lock per phone number (default 14 days, 0–365), daily spin cap, rate limiting per connection, Cloudflare Turnstile bot verification, and an allowed-origin list so no other site can embed your wheel and drain the pool. - **KVKK:** the explicit-consent checkbox is mandatory; commercial-message (ETK) consent is separate and optional — the wheel still spins without it. Per lead, UppyPro records which consent text version was accepted, when, from which IP and user agent, with full history; consent records can be exported. - **Design:** frame, texture and win-effect options, four colour fields and your own logo, all from the panel; the panel preview loads the same widget file that will run on the storefront. - **Publishing** injects the widget script into the ikas storefront automatically and removes it when you stop — no theme-file editing and no developer. --- ## E-COMMERCE INTEGRATIONS Four platforms, each with its own connector, product/order sync and AI context: - **ikas** — product catalogue and links on the store's own domain, order and shipment status, one-tap add-to-cart checkout links, WhatsApp automations, discount wheel - **Ticimax** — product catalogue, order and shipment status, WhatsApp automations (no ready cart link; the cart-reminder button points at the store) - **Shopify** — product catalogue, order status, one-tap add-to-cart checkout links, AI-free order lookup, ice breakers and template buttons. Order confirmation / shipping / abandoned-cart automations are marked coming soon. Shopify also has a separate embedded app surface with its own billing flow. - **Trendyol** — product search, price and stock, order status, returns, automatic answering of customer questions, stock alerts. No outbound WhatsApp automation (masked buyer phone numbers). --- ## SUPPORTED INDUSTRIES (14 VERTICALS) Each has its own page under /cozumler/ with a sector-specific AI configuration. 1. **Beauty salons & spas** (/cozumler/guzellik-salonu) — staff-based calendar, preference memory, Instagram DM automation 2. **Health clinics** (/cozumler/klinik-saglik) — multi-branch appointment routing, patient CRM, follow-up automation 3. **Dental clinics** (/cozumler/dis-klinigi) — patient scheduling, treatment information, WhatsApp appointment reminders 4. **Hotels & accommodation** (/cozumler/otel-konaklama) — multilingual concierge, room reservations, check-in/out information, post-stay surveys 5. **Restaurants & cafes** (/cozumler/restoran-kafe) — table reservations, digital menu sharing, campaign notices, preference tracking 6. **E-commerce** (/cozumler/e-ticaret) — order tracking, product recommendations, returns/exchanges, Instagram DM to sale 7. **Boat & yacht rental** (/cozumler/tekne-yat-kiralama) — fleet, capacity, equipment and pricing catalogue, multilingual 8. **Villa & apart rental** (/cozumler/villa-apart-kiralama) — property portfolio with seasonal pricing, check-in/out, house rules, location sharing 9. **Studio rental / photography & video** (/cozumler/studyo-kiralama) — session booking, equipment catalogue, add-on services 10. **Daily tours & tour operators** (/cozumler/gunluk-turlar) — capacity, adult/child pricing, route catalogues, meeting point automation 11. **Education** (/cozumler/egitim) — course information, enrollment guidance, parent communication, trial lessons 12. **Real estate** (/cozumler/emlak) — listing information, viewing appointments, client portfolios with budget/location preferences 13. **Automotive** (/cozumler/otomotiv) — department routing (showroom, service, parts), stock information, service appointments, maintenance reminders 14. **Insurance** (/cozumler/sigorta) — policy information, renewal reminders, claim filing with photo collection, portfolio management --- ## PRICING PLANS Prices are read live from the panel and shown on the site; this file deliberately does not quote figures. All prices exclude VAT. No setup fee, no commitment. ### UppyPro Inbox For small businesses and boutiques. Instagram + WhatsApp + Web Chat, unified inbox, CRM / customer cards, conversation summary, calendar, template management, quick replies, text correction, translation. **No AI assistant.** 7-day free trial. ### UppyPro AI (Bireysel) For individual users. Everything in Inbox, plus the AI assistant, AI calendar (single person), 24/7 replies, takeover/handback, and a limited AI message allowance. 7-day free trial. ### UppyPro AI İşletme The most-chosen plan, for businesses of any size. All AI features, pay-as-you-go with your own Gemini API key (BYOK), unlimited AI message answering, e-commerce integrations, order & shipping tracking, multi-calendar management, unlimited Instagram & WhatsApp automation. 7-day free trial. ### UppyPro Kurumsal (Enterprise) For enterprises and high volume. Everything in the AI plan, plus custom automations, sector integrations (hotel, event, tour), Web Chat bot integration and database integrations. Quote-based, no self-serve trial. A credit card is required to start a free trial, but nothing is charged during the 7 days; cancel inside the window and you pay nothing. Custom-designed Web Chat bots are priced separately from the plans. --- ## TECHNICAL ARCHITECTURE - Frontend: Next.js (App Router, React), TypeScript, Tailwind CSS - Backend: Next.js API Routes and Server Actions - Database: Supabase (PostgreSQL) with Row-Level Security for tenant isolation - AI engine: Google Gemini API with context caching for cost optimization; BYOK supported - Messaging APIs: WhatsApp Cloud API, Instagram Graph API, custom Web Chat REST API, IMAP for e-mail - Payments: Iyzico (Turkish payment gateway) for the SaaS subscription; Shopify's own billing API for the embedded Shopify app - Deployment: Vercel - Authentication: Supabase Auth with middleware-based route protection - Multi-tenant: every record is scoped to a tenant, with roles for agency admins and business owners --- ## BLOG ARTICLES All at https://www.upgunai.com/blog/ - **yapay-zeka-destekli-musteri-iletisim-platformlari-2026** — Yapay Zeka Destekli Müşteri İletişim Platformu Nasıl Seçilir? (2026 Rehberi) - **shopify-sepet-terk-orani-whatsapp-ile-dusurme** — Shopify'da Sepet Terk Oranını WhatsApp ve Yapay Zeka ile Düşürme Rehberi - **ikas-magazaniza-yapay-zeka-asistani-ekleme** — ikas Mağazanıza Yapay Zeka Müşteri Asistanı Nasıl Eklenir? (2026 Rehberi) - **ticimax-magazaniza-yapay-zeka-whatsapp-asistani** — Ticimax Mağazanıza WhatsApp Yapay Zeka Asistanı - **trendyol-magazasi-icin-whatsapp-yapay-zeka-asistani** — Trendyol Mağazanız İçin WhatsApp Yapay Zeka Asistanı - **whatsapp-business-api-vs-coexistence** — WhatsApp Business API vs Coexistence: Farklar, Avantajlar ve Hangisini Seçmelisiniz? - **en-iyi-whatsapp-crm-yazilimlari-2026** — 2026'da WhatsApp CRM Yazılımı Nasıl Seçilir? Kapsamlı Rehber - **uppypro-vs-intercom-tidio-karsilastirma** — UppyPro vs Küresel Platformlar: WhatsApp AI Asistan Karşılaştırması (2026) - **whatsapp-business-api-vs-normal-whatsapp** — WhatsApp Business API vs Normal WhatsApp Business: İşletmeniz İçin Hangisi Doğru? - **yapay-zeka-musteri-hizmetleri-2026** — 2026'da Yapay Zeka Müşteri Hizmetleri: İşletmelerin %80'i Neden AI Asistan Kullanıyor? - **instagram-dm-satis-donusturme** — Instagram DM'den Satışa: Sosyal Medya Mesajlarını Gelire Dönüştürmenin 7 Yolu - **kucuk-isletmeler-iletisim-otomasyonu** — Küçük İşletmeler İçin Müşteri İletişim Otomasyonu: Nereden Başlamalı? - **randevu-noshow-orani-dusurme** — Randevu No-Show Oranını %60 Düşürmenin Sırrı: WhatsApp Hatırlatma Otomasyonu - **musteri-sadakati-whatsapp-crm** — Müşteri Sadakati ve Tekrar Satış: WhatsApp ile Müşterilerinizi Elde Tutmanın 5 Altın Kuralı --- ## COMPETITIVE POSITIONING UppyPro differentiates from Intercom, Tidio, Freshchat, Zendesk Chat, ManyChat and similar platforms through: 1. **WhatsApp-first:** global platforms treat WhatsApp as an add-on; UppyPro is built around WhatsApp Business API as the primary channel — critical for Turkey and MENA where WhatsApp is the dominant communication tool. 2. **Instagram DM as a real channel:** full conversational AI plus comment, story and DM-keyword automation inside Instagram, not just notifications. 3. **AI *and* AI-free automation in one product:** the same flow builder serves WhatsApp and Instagram, and businesses that do not want a generative assistant can run deterministic button flows only. 4. **Turkish market optimization:** native Turkish AI (including Turkish-safe İ/I keyword matching), Iyzico payments, İYS and KVKK compliance built into campaigns and lead capture, and integrations with the Turkish e-commerce platforms ikas, Ticimax and Trendyol. 5. **Sector-specific AI training:** pre-configured configurations for 14 industries. 6. **No-code setup:** minutes, not a developer project. 7. **Affordable pricing:** designed for Turkish SMBs and solo entrepreneurs. 8. **Human-AI collaboration:** one-click takeover/handback rather than an all-or-nothing bot. ### Target Audience - Small and medium businesses (1–50 employees) in Turkey - Solo entrepreneurs and freelancers - Service businesses (salons, clinics, restaurants, hotels) - Tourism and rental businesses (boats, villas, cars, tours) - E-commerce sellers on ikas, Ticimax, Shopify and Trendyol - Any business receiving customer messages via WhatsApp or Instagram --- ## FREQUENTLY ASKED QUESTIONS **Q: Is AI setup difficult?** A: No. Enter your business details, run the System Message Wizard, and the assistant can be active in about 2 minutes. No coding or technical knowledge required. **Q: Can I take over from the AI at any time?** A: Yes. One click to take over, one click to hand back. Full conversation history is preserved. **Q: Do I need a credit card for the free trial?** A: Yes, but nothing is charged during the 7-day trial. Cancel within 7 days at no cost. If you do not cancel, the subscription fee is charged automatically when the trial ends. **Q: Can I integrate it with my website?** A: Yes. There is an embeddable Web Chat widget plus a Web Chat API for custom integrations. If you already have a chatbot, you can point it at the webhook URL provided to you. Custom-designed Web Chat bots are quoted separately from the plans. **Q: Can I connect my e-mail accounts?** A: Yes, on the corporate plans. Connect Gmail, Outlook, Yandex or a custom corporate IMAP mailbox; the AI analyses incoming mail, detects appointment requests, creates the customer card and writes the appointment to the calendar. Subject and sender filters control which mails are processed. **Q: What languages does the AI support?** A: There is no fixed language list. The assistant replies in whatever language the customer writes in and translates service names/descriptions into that language (model-side rule, not a fixed language list); the panel additionally has a one-click translate button with 6 preset target languages (English, German, Spanish, French, Arabic, Persian). **Q: How does pricing work?** A: Monthly subscription, no setup fee, no commitment. Plans start at UppyPro Inbox for messaging only and scale up to AI, AI İşletme and Kurumsal. **Q: How long does a corporate automation project take to go live?** A: A simple chatbot or workflow is usually live in 2–7 business days; complex integrations are planned according to scope. **Q: Do you provide technical support?** A: Yes. Support requests are answered within 24–48 hours. --- ## THINGS THIS DOCUMENT DOES NOT CLAIM Stated explicitly so that nothing here is over-read: - No WhatsApp order confirmation, shipping notification or abandoned-cart recovery for Shopify (coming soon) or Trendyol (not possible — masked phone numbers). - No discount wheel outside ikas. - No fixed onboarding figure such as "20 minutes"; the product's own wording is "about 2 minutes" with the wizard. - No "choose one specific story" targeting for story automation (the Instagram Graph `/stories` permission is outside the app's OAuth scope). Choosing one specific post for comment automation does work. - No calendar-writing, CRM-writing or external-system steps inside the general WhatsApp flow builder — those are deliberately out of scope for that engine. - No message credits or bundles sold by UppyPro: WhatsApp template message fees are billed by Meta to the merchant's own Meta account. --- End of document. For questions or partnerships: info@upgunai.com Website: https://www.upgunai.com