How to Add an AI Customer Assistant to Your ikas Store (2026 Guide)

ikas is one of Turkey's fastest-growing e-commerce platforms. You can launch a professional online store in minutes. But building the store is half the job — the other half is converting incoming customer traffic into sales.

The vast majority of e-commerce customers in Turkey ask questions on WhatsApp or Instagram before buying: 'Is this in stock?', 'When will shipping arrive?', 'Do you have XL?'

Answering these late means losing the customer. Research shows that customers who get a reply within the first 5 minutes are far more likely to buy. This is exactly where an AI assistant that knows your catalog comes in.

The first step is gathering the channels your customers use into a single inbox. In UppyPro, your WhatsApp Business API line and Instagram account connect to the same panel.

The practical benefit: whether someone DMs on Instagram or writes on WhatsApp, they talk to the same AI assistant and everything is recorded on the same customer card. You watch all conversations from one screen, regardless of channel.

The AI reads every incoming message, understands the intent, and answers with your store information. When a complex request arrives (a special discount negotiation, a complaint), it hands the conversation to you and drops a notification in your panel.

UppyPro's ikas integration automatically syncs your store's product catalog. The moment the connection is established:

Variant intelligence is included: when a customer asks 'Do you have this dress in M?', the AI checks that variant's real stock. If it's out of stock, it suggests alternatives — it never sells what you don't have.

Order Lookup: When a customer types their order number — or even without it, via their WhatsApp number — the AI finds the order: status, carrier, tracking number, estimated delivery. 'Where is my package?' is no longer your responsibility.

Purchase Link: When a customer likes a product, the AI clarifies the variant (which color, which size) and shares the product link that takes them straight to purchase. The path from chat to sale gets shorter.

Bank Transfer Receipt Tracking: When a customer paying by bank transfer sends a receipt, the AI detects it and drops a 'payment check' notification in your panel. Your accounting process doesn't get lost in the chat.

Total time: about 20 minutes. No code, no developers.

Watch the conversations during the first week: you can see the AI's answers in the panel, take over when needed, and enrich the training document so the assistant sounds a little more 'like you' every day.